NortonLifeLock is a reputable company when it comes to the provision of cybersecurity and protection services for computers and personal information.
But, scammers are doing everything possible to hurt the good reputation of the company by conning people through NortonLifeLock scams.
NortonLifeLock imposters use fake emails, websites, or calls, claiming to be representatives. They pressure you with urgent threats of credit card charges, false antivirus expiry alerts, or computer virus claims. They may lure you to harmful websites, open risky attachments, call a fake number, or share personal info.
1) Email Scams
NortonLifeLock email scams are deceptive tricks cybercriminals use to trick you into believing you are receiving legitimate emails from the company. These scams usually involve fraudulent emails that look very similar to genuine communications from NortonLifeLock.
The emails might claim various things, such as alerting you about a subscription renewal, warning about security issues on your devices, or offering special deals.
In these emails, scammers use convincing logos, official-looking designs, and language to make the message seem real and urgent.
They might request personal information such as passwords, credit card details, or account information under the guise of needing to “fix” a problem or renew a subscription.
Sometimes, these scam emails contain links to fake websites that imitate NortonLifeLock’s official site. These websites are designed to trick you into entering sensitive information, which the scammers then steal for fraudulent purposes.
2) Malware Phishing Scams
In another case where scammers pretend to be a trusted brand, a new phishing scam is targeting lots of people who use the company’s services. This scam follows a well-known way to infect computers, aiming to stay hidden and take control.
They’ll send an email that looks like it’s from NortonLifeLock. The email will inform you that you have a secure message in a password-protected Word Document. To view the message, they’ll ask you to turn on something by the name macros after typing the letter ‘C’ as a password.
When you do this, the bad code inside the document takes control. It uses some tools in Windows such as CMD and MSIexec to install a real but devious program called NetSupport Manager.
This program is normally used for remote control, but in this case, it’s being used for nefarious activities.
Through the scam, imposters can install keyloggers to record everything you type (like passwords) and use this information to access your bank account and other sensitive accounts. They might even watch your money transactions and wait for the right moment to strike.
3) Fake Auto-Renewal Scams
Scammers send emails claiming your antivirus subscription needs renewing. They make it look real by adding made-up numbers and dates to the email. They even use the company’s logo to make it seem legit.
The scammers might ask to control your computer to stop the subscription or refund your money. They say it’s the only way to fix the problem. But in the real sense, they’re trying to get into your bank account.
Once they’re in your computer, they’ll ask you to log into your bank account. Then they use a trick to hide what they’re doing on your screen so you can’t see. They’re trying to take your money without your knowledge.
4) Invoice Scams
The NortonLifeLock invoice scam is another way cybercriminals can trick you into giving them money or access to your personal information. In this scam, they send fake invoices through emails or messages, appearing as if they’re from NortonLifeLock.
These fraudulent invoices look real with official-looking logos, invoice numbers, and dates. They’re designed to make you think you owe money for some kind of service from NortonLifeLock, even though you might not have ever used their services.
The scammers use different tactics to make you believe the invoice is legitimate. They may mention urgent payment deadlines or threaten consequences such as legal action or service disruption if you don’t pay up quickly.
Sometimes, these fake invoices contain links or attachments that, if you click or download, could install harmful software on your computer. This malicious software might steal your personal information or even take control of your device.
Just like the subscription renewal scam, the scammers might include contact information, urging you to reach out to resolve the issue or make the payment. They’re hoping you’ll contact them so they can deceive you further.
If you do contact them, they might ask for your personal details, and banking information. They could also request payment through unconventional methods such as wire transfers, cryptocurrency, or gift cards.
5) Account And Tech Support Scams
Scammers can get in touch claiming they want to help with tech problems or cancel a charge on your credit card. They can use different ways to get in touch with you. They might call you out of nowhere, send you messages, or even make fake pop-up messages on your computer that look real.
When you call back, they’ll make up stories to get you to let them control your computer remotely. At first, they might sound really nice and explain why they need to get into your computer. They could say they’re checking for viruses or fixing a mistake with your money.
Once these scammers are in your computer, they might change their story and ask for your private banking stuff or demand money for the “help” they’re giving you. They might even put bad programs on your computer to steal your info or mess things up.
How To Avoid A Norton Scam
When you receive emails claiming your NortonLifeLock subscription needs renewing or that you owe money for services you haven’t used, don’t panic. Take a moment to carefully examine the email:
Check the sender’s email address. Scammers often use email addresses that look similar to official ones but may have small differences like misspellings or added numbers. Be cautious if the email doesn’t match what you usually receive from NortonLifeLock.
Check for spelling mistakes or grammatical errors in the email. Reputable companies have professional communication that’s free of these errors. If you spot mistakes, it’s likely a scam.
Hover your mouse pointer over any links without clicking them. This action reveals the actual web address the link will take you to. If the link doesn’t lead to NortonLifeLock’s official website, it could be a scam.
And most importantly, never give out personal information or financial details unless you are certain you’re dealing with the real NortonLifeLock. Real company representatives will never ask for this information out of the blue.
Always take your time and verify the authenticity of such emails or messages. If you’re unsure about the legitimacy of an email, contact NortonLifeLock directly using their official website or customer service contact details.
Your security matters, so always stay cautious and take steps to protect yourself from potential scams.
Does Norton Contact Its Customers?
Absolutely! Norton does indeed reach out to its customers through email or direct mail to share important updates, offers, and product information.
They might send emails or mails through Norton Affiliates, offering various deals or promotions on Norton products.
Here are some reasons why you might receive emails from Norton:
- Offers from the Norton online store – Norton might send you emails with special deals or discounts available on their website.
- Notifications from Norton applications – You could get emails with updates or information about the Norton software you use.
- Purchase-related details – If you buy a Norton product, you might receive emails confirming your purchase or providing information about it.
- Starting with Norton – If you’re new to using Norton products, they might send you helpful guides or information to get started.
- Feedback surveys – Norton might ask for your thoughts on their products or services through surveys sent via email.
Direct mails from Norton could include information if:
- Your plan isn’t renewed or installed – They might send mail if there’s an issue with your subscription or installation.
- Your Norton account email isn’t active anymore – If your email linked to your Norton account becomes inactive, they might send you mail to update your information.
- Billing issues or renewal reminders – Norton might send mail regarding billing problems or to remind you about subscription renewals.
- Offers and promotions – Similar to emails, direct mail could contain special offers or promotions on Norton products.
The NortonLifeLock scams, which come in various forms, aim to trick you into giving away money, sensitive details, or control of your devices.
While Norton does reach out through emails or direct mail for updates, offers, or purchase-related details, it’s crucial to verify the sender’s authenticity.
Take your time to verify suspicious emails or messages. Norton values your security and won’t force abrupt decisions or seek sensitive information in questionable ways. If in doubt, reach out directly through trusted channels.